FAQs

SINGAPORE SHIPPING

Processing, packing, and shipping take 7 to 14 days after payment is verified, Monday to Friday Singapore time.
Country Shipping Rate
Singapore Free Doorstep Delivery

INTERNATIONAL SHIPPING

Processing, packing, and shipping take 7 to 14 days after payment is verified, Monday through Friday Singapore time. International shipping duration stated below is counted from the date of order(s) shipped out. International shipping may be subjected to import taxes, customs duties and fees levied by destination country upon arrival. Customs policies vary widely from country to country, customers will be responsible for the import taxes, customs duties and fees. Please contact your local customs office for more information.

Country Days Shipping Rate From
Worldwide 3 to 9 USD10

MEASUREMENT

Please allow 1cm to 3cm measuring deviation due to manual measurement.

 

RETURNS & EXCHANGES

SEOUL & LUX implements a strict inspection process. We inspect all items before shipping out to our customers. Due to the strict inspection on product quality and workmanship, all goods sold are non-returnable, non-exchangeable and non-refundable.

For other Returns & Exchanges request such as wrong item delivery, please contact us within 3 days upon receipt of item. Simply complete the form below with your order number, and our customer service team will get in touch with you within 2 business days.

 All returned/exchanged items must comply with our Returns & Exchanges policy:

  • Clothing must be returned new, unused and undamaged, with all SEOUL & LUX tags attached at its original position and in the original packaging.

  • Jewellery must be returned new, unused and undamaged, with all SEOUL & LUX and Colorlette tags attached at its original position and in the original packaging.

  • Beauty and cosmetic products must be returned new, unopened and unused, with the seals at its original position and in the original packaging.

  • PROCESSING TIME
    • Please allow up to 14 days for the item to be reviewed and processed after we received the return item.
  • REIMBURSEMENT
    • If the exchange item is sold out after your return is approved, you'll be issued Store Credit which will be equivalent to the purchase price of returned item. We do not provide cash refunds. Store Credit is valid for 3 months from date of issued.
  • SHIPPING
    • SEOUL & LUX offers free delivery/shipping to our customers' doorstep.
    • For any delivery/shipping to SEOUL & LUX, cost will be borne by customer. We strongly recommend a shipping method with trackable service included (eg: SingPost SmartPac at approx. SGD$3.20).
  • IMPORTANT
    • Any returns that do not meet our policy will not be accepted.
    • Any unauthorised returns may be returned to the sender.